Question 1

Do you have engineers based in Kolkata?

Accepted Answer

Our HQ is in Sector-2, Noida; Kolkata coverage is delivered through our East-India regional engineering pool with next-business-day on-site dispatch. For long-term managed-service customers we co-locate engineers on-site under retainer.

Question 2

What is your typical on-site SLA in Kolkata?

Accepted Answer

Next-business-day for Salt Lake Sector V, Rajarhat (New Town), Park Street, Camac Street and the central business district. Four-hour committed engineer dispatch is available on incident-response retainers. Howrah, Durgapur and Asansol are typically next-business-day with travel.

Question 3

Can you support RBI Cyber Security Framework for East-zone banks?

Accepted Answer

Yes. We run gap assessments against RBI CSF and the IT Examination Manual, design control implementations, and package audit evidence for inspections. Includes recurring red-team exercises and breach-readiness drills.

Question 4

Do you work with PSU contractors and GeM suppliers?

Accepted Answer

Yes - we help PSU contractors meet contractual cybersecurity clauses, package CERT-In incident-reporting evidence, and align to common PSU security expectations.

Question 5

Which OEMs do you resell in Kolkata?

Accepted Answer

Palo Alto Networks, Cisco Secure, Microsoft Security and CrowdStrike Falcon - all with East-India regional SE coverage. We can also source Trend Micro, Tenable, Rapid7, Zscaler and others through distribution.

Question 6

Can your SOC keep telemetry inside India?

Accepted Answer

Yes. By default our managed-service telemetry is stored in Indian data centres (typically a Mumbai or Chennai-region facility, both of which serve Kolkata well from a latency standpoint). Customers with specific RBI or PSU contractual requirements can request additional pinning.

Cybersecurity Services in Kolkata