Question 1

Do you have a physical office in Hyderabad?

Accepted Answer

Our HQ is in Sector-2, Noida; Hyderabad coverage is delivered through our regional engineering pool with same-day on-site dispatch. For long-term managed-service customers we co-locate engineers on-site under retainer arrangements.

Question 2

What is your typical on-site response SLA in Hyderabad?

Accepted Answer

Same-day for HITEC City, Gachibowli, Madhapur, Kondapur, Banjara Hills, Jubilee Hills and the Financial District. Four-hour committed SLA available on incident-response retainers. Greater Hyderabad and Adibatla typically same business day.

Question 3

Which OEMs do you resell in Hyderabad?

Accepted Answer

Palo Alto Networks, Cisco Secure, Microsoft Security (Defender, Sentinel, Entra) and CrowdStrike Falcon - all with regional engineering coverage. We can also source Trend Micro, Tenable, Rapid7, Zscaler and others through our distribution partners.

Question 4

Can your SOC keep our telemetry inside Telangana?

Accepted Answer

Yes. By default our managed-service telemetry is stored in Indian data centres; for customers with Telangana state-government contracts or specific data-residency requirements we can pin storage to Hyderabad-region facilities.

Question 5

Do you work with pharmaceutical companies on FDA-grade controls?

Accepted Answer

Yes - we help Hyderabad pharma customers map cybersecurity controls to FDA 21 CFR Part 11, EU GMP Annex 11, and clinical-trial data integrity expectations. Includes audit-evidence packaging and electronic-records validation.

Question 6

How do you handle GCC integrations with parent SOCs in the US or EU?

Accepted Answer

We routinely run joint operating models where day-to-day monitoring is from our India SOC and tier-3/threat-hunt is shared with parent. Toolchain integrations include Sentinel, Splunk, Chronicle, QRadar and CrowdStrike Next-Gen SIEM.

Cybersecurity Services in Hyderabad