Question 1

Do you have engineers based in Kochi?

Accepted Answer

Our HQ is in Sector-2, Noida; Kochi coverage is delivered through our South-India regional engineering pool with next-business-day on-site dispatch. For long-term managed-service customers we co-locate engineers on-site under retainer.

Question 2

What is your typical on-site SLA in Kochi?

Accepted Answer

Next-business-day for Infopark Kakkanad, SmartCity Kochi, Marine Drive, MG Road and Panampilly Nagar. Four-hour committed engineer dispatch is available on incident-response retainers. Aluva, Kalamassery and the maritime belt are typically next-business-day with site-access coordination.

Question 3

Do you work with the maritime and shipyard sector?

Accepted Answer

Yes. We have specific control sets for shipyard, port and shipping IT environments - vessel-IT segmentation, port operational-technology visibility, customs-system perimeter hardening, and CERT-In incident-reporting playbooks for maritime incidents.

Question 4

Can you support Kerala state-government contracts?

Accepted Answer

Yes - we align managed-service telemetry hosting and data-residency commitments to Kerala state IT Mission expectations, and can pin storage to specific Indian regions on request.

Question 5

Which OEMs do you resell in Kochi?

Accepted Answer

Palo Alto Networks, Cisco Secure, Microsoft Security and CrowdStrike Falcon - all with South-India regional SE coverage. We can also source Trend Micro, Tenable, Rapid7, Zscaler and others through distribution.

Question 6

Do you handle ransomware response for Kochi hospitals?

Accepted Answer

Yes - we have a 24×7 hotline for active incidents, and on-retainer customers get a four-hour committed engineer dispatch. We coordinate with EMR vendors, biomedical-equipment OEMs and CERT-In reporting on your behalf.

Cybersecurity Services in Kochi